POSH Nail Spa · WhatsApp
The booking chat
When she messages from an ad, she gets one batch of messages at once. It ends with one question, and our team books from her reply.
- 1 · She messagesfrom one of POSH's ads
- 2 · She gets the batchhello, what she gets, our work, reviews, the offer, one question
- 3 · We bookour team takes it from her reply
Leads from POSH's booking ads. Her chat opens with "I'd like to make a booking".
Her first message
I'd like to make a booking
Awareness
Hello! 🥰Thank you for your interest in POSH.POSH is available in 3 outlets;📍 TTDI📍 SS2📍 Bukit TunkuOpen daily from 10am - 8pm.
Comprehension
Here's what you get at POSH 💅✅ 7 thin gel layers that strengthen your nails✅ Tuesday in Love breathable gel polish, available at POSH✅ Malaysia Book of Records: first Nail Art Runway in MalaysiaWe do gel manicures and pedicures, our Signature hand and foot facial, nail art and extensions.Any look you have in mind, from a simple colour to French, chrome, cat-eye or 3D 💅See all our services here 👇https://poshnailspa.my/services/manicure-pedicure/
Conviction
Here's some of the nail art we've done at POSH 💅
"My nails look beautiful and well cared for. Totally worth the price - will definitely come back!"— a client at POSH Bukit Tunku"The attention to detail was exceptional."— a client at POSH TTDI"Highly recommend Posh Nails if you’re looking for excellent service, a relaxing atmosphere, and results that you’ll absolutely love!"— a client at POSH Bukit Tunku
Action
✨ First-timer offer ✨Complimentary cat-eye nail art worth RM60 with every gel manicure and pedicure package.For first-timers at POSH only.We'll check this for you when we confirm your booking.
May I know which service and outlet you'd like? 😊Just reply like this:Gel manicure, SS2(add "first visit" if it's your first time at POSH)Our team will then check a slot for you.
Leads from the cat-eye offer ads. Her chat opens with "I'd like to know more about the cat-eye promotion!".
Her first message
I'd like to know more about the cat-eye promotion!
Awareness
Hello! 🥰Thank you for your interest in our cat-eye promotion.It's for first-timers at POSH, details below 👇POSH is available in 3 outlets;📍 TTDI📍 SS2📍 Bukit TunkuOpen daily from 10am - 8pm.
Comprehension
Here's what you get at POSH 💅✅ 7 thin gel layers that strengthen your nails✅ Tuesday in Love breathable gel polish, available at POSH✅ Malaysia Book of Records: first Nail Art Runway in MalaysiaWe do gel manicures and pedicures, our Signature hand and foot facial, nail art and extensions.Any look you have in mind, from a simple colour to French, chrome, cat-eye or 3D 💅See all our services here 👇https://poshnailspa.my/services/manicure-pedicure/
Conviction
Here's some of the nail art we've done at POSH 💅
"My nails look beautiful and well cared for. Totally worth the price - will definitely come back!"— a client at POSH Bukit Tunku"The attention to detail was exceptional."— a client at POSH TTDI"Highly recommend Posh Nails if you’re looking for excellent service, a relaxing atmosphere, and results that you’ll absolutely love!"— a client at POSH Bukit Tunku
Action
✨ First-timer offer ✨Complimentary cat-eye nail art worth RM60 with every gel manicure and pedicure package.For first-timers at POSH only.We'll check this for you when we confirm your booking.
May I know which service and outlet you'd like? 😊Just reply like this:Gel manicure, SS2(add "first visit" if it's your first time at POSH)Our team will then check a slot for you.
Leads from the five wudhu-friendly manicure ads, picked by the ad she came from.
Her first message
I'd like to make a booking
Awareness
Hello! 🥰Thank you for your interest in POSH.POSH is available in 3 outlets;📍 TTDI📍 SS2📍 Bukit TunkuOpen daily from 10am - 8pm.
Comprehension
Our wudhu-friendly manicure uses Tuesday in Love polish.In Tuesday in Love's words: “fully wudhu compliant”More info here 👇https://www.tuesdayinlove.com/pages/about-us-halal-certification
Here's what you get at POSH 💅✅ 7 thin gel layers that strengthen your nails✅ Tuesday in Love breathable gel polish, available at POSH✅ Malaysia Book of Records: first Nail Art Runway in MalaysiaWe do gel manicures and pedicures, our Signature hand and foot facial, nail art and extensions.Any look you have in mind, from a simple colour to French, chrome, cat-eye or 3D 💅See all our services here 👇https://poshnailspa.my/services/manicure-pedicure/
Conviction
Here's some of the nail art we've done at POSH 💅
"My nails look beautiful and well cared for. Totally worth the price - will definitely come back!"— a client at POSH Bukit Tunku"The attention to detail was exceptional."— a client at POSH TTDI"Highly recommend Posh Nails if you’re looking for excellent service, a relaxing atmosphere, and results that you’ll absolutely love!"— a client at POSH Bukit Tunku
Action
✨ First-timer offer ✨Complimentary cat-eye nail art worth RM60 with every gel manicure and pedicure package.For first-timers at POSH only.We'll check this for you when we confirm your booking.
May I know which service and outlet you'd like? 😊Just reply like this:Gel manicure, SS2(add "first visit" if it's your first time at POSH)Our team will then check a slot for you.
When she replies
Our team takes over from her reply.
She gives the service and the outlet
Thank you! 🥰We'll pass your booking to the POSH outlet team.May I know which day and time suit you?
She gives a service but no outlet
Lovely! 🥰May I know which outlet is easiest for you?📍 TTDI📍 SS2📍 Bukit Tunku
She gives an outlet but no service
Thank you! 🥰May I know which service you'd like us to book?Our menu 👇https://poshnailspa.my/services/manicure-pedicure/
She has picked a slot: POSH's booking message, with the payment QR
Booking Policy Update 💅🏻To ensure smoother scheduling, a RM50 deposit per pax is required to secure your appointment (fully deductible from your total bill).✨ Members with credit: No deposit required however, RM50/pax will be locked as a deposit and will be deducted for no-shows.⏰ Cancellations <2 hours: Deposit forfeited.🕐 Booking will be held for 1 hour without deposit before release.Kindly secure your booking with a deposit to:MBB 514271635858Posh Beauty Sdn BhdThank you for your understanding and support 💖
She asks for the cat-eye offer but has been to POSH before
The cat-eye offer is for first visits at POSH only, so it won’t apply this time 🙏You can still choose cat-eye as a nail-art finish 💅It's quoted per design and added on top of a manicure.
Ready replies
Sent when she asks something.
All replies
She asks the price before she has picked a service.
Our full menu and prices are on our website 💅https://poshnailspa.my/services/manicure-pedicure/When you're ready, just let us know:💅 the service📍 the outletWe'll check a slot for you 🥰
She sends a photo of a design, or asks the price of a design and sends one.
Thanks for the photo! 🥰Our team will reply here with the price and how long it takes.
She asks about a promotion, discount or offer.
✨ First-timer offer ✨Complimentary cat-eye nail art worth RM60 with every gel manicure and pedicure package.For first-timers at POSH only.
She asks where the outlets are, or about parking.
Our outlets 📍📍 TTDI31, Lorong Datuk Sulaiman 7, Taman Tun Dr Ismail, 60000 Kuala Lumpurhttps://www.google.com/maps/search/?api=1&query=POSH+Nail+Spa+TTDI📍 SS223, Jalan SS 2/30, SS 2, 47300 Petaling Jaya, Selangorhttps://www.google.com/maps/search/?api=1&query=POSH+Nail+Spa+SS2📍 Bukit TunkuLot G1 & G1-1, Taman Tunku, Jln Langgak Tunku, Bukit Tunku, 50480 Kuala Lumpurhttps://www.google.com/maps/search/?api=1&query=POSH+Nail+Spa+Bukit+TunkuOpen daily from 10am - 8pm.For parking, our outlet team can advise when you book.
She asks how long gel lasts, or how it compares with regular polish.
Gel polish 💅✅ Lasts up to 2–3 weeks✅ Dries under an LED lamp✅ Resists chippingRegular polish· Dries naturally in about 1–2 hours· Usually lasts 3–7 days
She has gel or extensions on from another salon.
Yes, we can remove them 🥰Removal prices are on our menu 👇https://poshnailspa.my/services/manicure-pedicure/A surcharge may apply depending on the condition.We'll note it for your booking, as removal times and techniques vary.
She asks if she can walk in.
Walk-ins are welcome, based on availability 🥰Appointments are highly encouraged to avoid long waits or disappointment.
She asks what happens if she needs to cancel, change or is a no-show.
If you need to cancel or change, please let us know as early as you can 🙏⏰ Cancel less than 2 hours before: the deposit is forfeited.✨ Members with credit: RM50 per person is held from your credit and deducted only for a no-show.
She asks about wudhu-friendly or halal polish.
Good question 🥰We use Tuesday in Love polish at POSH.In Tuesday in Love's words:“Halal certified for wudhu compliance and ingredients.”Our team will tell you which of our services uses it when we check your slot.More info here 👇https://www.tuesdayinlove.com/pages/about-us-halal-certification
She wants to come with friends, a group, a bridal party or an event.
Yes, we do! 🥰We cater to:🎉 Bridal parties🎂 Birthdays💼 Corporate wellness sessionsParty details 👇https://poshnailspa.my/services/parties-events/For corporate sessions, our team will share the details.Someone from our team will message you as soon as they can.
A complaint.
We're sorry to hear that 🙏Thank you for telling us.May I know which outlet you visited, and on what date?Someone from our team will reply to you here as soon as they can.
A question about an existing booking, or anything else this chat cannot answer.
Thanks for your message! 🥰Someone from our team will reply to you here as soon as they can.Our team replies daily, 10am - 8pm.
She is running late for an appointment.
We'll connect you with your outlet now 🙏They'll check today's schedule.May I know which outlet your appointment is at?
She asks if it is clean and hygienic.
Yes 🥰We follow strict sanitation procedures:✅ Tools are sterilised after every use✅ Spa basins are thoroughly cleaned before each client
She asks for a specific manicurist.
Yes, you can request a specific manicurist, subject to availability 🥰May I know which manicurist and outlet we should note?
She asks how to pay.
You can pay in Malaysian ringgit by:💵 Cash💳 Visa, Mastercard or bank debit card📱 E-wallet🏦 Bank transferPOSH gift cards are also accepted when the original card is presented.For the RM50 booking deposit, a team member will send the payment details here.
Her nails chipped or lifted after a visit.
So sorry about that 🙏POSH offers a grace period for minor touch-upswithin a few days, depending on the service.We'll have your outlet check the chip or lift.May I know which outlet you visited, and on what date?
She mentions pregnancy, high blood pressure, diabetes, or a skin or nail condition.
Thank you for telling us 🙏A POSH team member will checkthe service details with you before booking.They'll reply here,without making assumptions about what's suitable.
She asks the difference between Gel, Breathable Gel and Signature, or about Indulgence.
Gel 💅Seven thin, carefully applied gel coatings to beautify and strengthen the nails.Signature 🌿A hand and foot facial with a deep cleanse, seasonal treatments and massage.For Breathable Gel and Indulgence, a POSH team member will confirm the difference here.
She asks about her child.
We love little guests! 🥰Our Mini Mani and Mini Pedi are for kids aged 7 and below.We recommend bringing children only if they can sit comfortably throughout the treatment.
She asks for her husband or partner, or a man asks.
Yes 🥰Our treatments are suitable for all genders.We have manicure and pedicure designed for men's foot care and relaxation.
She asks if she can bring her own polish.
Yes, you may bring your own polish 🥰The service price stays the same.POSH can't promise the same wear or finish as its in-house brands.
She wants something quick, or asks about Express.
Our Express Mani and Express Pedi take about 30 mins ⏱️
She asks about calluses, ingrown toenails, fungal nails or weak nails.
Thank you for telling us 🙏A POSH team member will checkwhich appointment fits what you've described.They'll reply here,without making a treatment promise.
She asks if gel is safe to do regularly.
Yes, when done by professionals 🥰✅ Proper techniques✅ High-quality productsWe also offer nail strengthening treatmentsto protect your natural nails.
She says stop, not interested, or asks not to be messaged.
Understood 🙏We'll stop messaging you here.You won't receive further follow-ups from this chat.
She asks why she should choose POSH, or whether the team is experienced with nail art.
Good question! 🥰✨ 2016: POSH organised Malaysia's first Nail Art Runway, recorded in the Malaysia Book of Records.✨ 2021: we took a leading role in setting up MANI,the Malaysian Alliance of Nail Salon Industry,an initiative aimed at establishing industry-wide hygiene standards.Happy to answer anything else about how we work.
She asks how long a visit takes.
How long a visit takes ⏱️· Most visits: 30 to 75 minutes· Express: about 30 minutes· Spa treatments: about 60 to 75 minutesNail art and extensions depend on the design, so our team confirms the time when you book.
She asks to see more designs, or what else POSH has done.
More of our work is on our Instagram 💅https://www.instagram.com/poshnailspa.my/
She asks what nail polish or which brand POSH uses.
We use Tuesday in Love breathable gel polish at POSH 💅All three outlets sell it too.
Follow-ups
If she goes quiet, and after she books
24 hours after the batch with no reply
Hi from the POSH team 👋In case it helps you plan:⏱️ Most visits take 30 to 75 minutesWhenever you're ready, just let us know the service and outlet, and we'll check a slot for you 🥰
24 hours after the cat-eye batch with no reply (cat-eye leads)
Hi, it's the POSH team again 💅A reminder of our first-timer offer:Complimentary cat-eye nail art worth RM60 with every gel manicure and pedicure package.For first-timers at POSH only.To book, just let us know the service and outlet 🥰
2 days after F1 with no reply
Hi from the POSH team 👋Walk-ins depend on availability.An appointment helps you avoid a long wait.Would you like us to continue with your booking? 🥰
3 days after F2 with no reply
Hi from POSH 💅We'll leave it here for now.Whenever you'd like a slot, just reply here and we'll check one for you.You can also book online at booking.poshnailspa.my 🥰
The day before her appointment, between 10am and 8pm MYT.
Hi! 🥰This is the POSH team 💅A reminder of your appointment tomorrow:📍 POSH outlet🕐 timePlease reply YES to confirm 🥰
3 weeks after her visit, between 10am and 8pm MYT.
Hi from POSH 💅It's been about 3 weeks since your visit.We recommend a visit every 2–3 weeksfor maintenance and nail health,depending on your lifestyle and nail condition.Removal of your POSH gel is free at your next visit.Would you like us to check a slot for you? 🥰